Privacy Policy

At Luckymate88 Casino, we value the trust and loyalty of our players. Protecting personal data is a priority, and we are committed to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, store, and protect personal data, and how we keep processing transparent. We recommend reading this policy carefully so informed decisions can be made when using our services.

Data Processing

This Privacy Policy describes how Luckymate88 Casino processes personal data in line with applicable gambling compliance obligations and data-protection standards. Processing is necessary to provide access to games and related services, operate accounts, process payments, and deliver support.

Luckymate88 Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Acceptance of this Privacy Policy is required to use our services. We may update this policy from time to time; we recommend checking it periodically. Continued use of Luckymate88 Casino services after updates take effect means the updated policy applies.

Collection of Information

We collect personal information through our website and related services. This may include:

Registration and communication data: details provided during account creation or later contact, such as name, date of birth, contact information, and identification documents where required.
Interaction records: logs and records of communications through email, live chat, or other support channels.
Transaction and usage data: deposits, withdrawals, payment information, and website activity related to account use.
Compliance documentation: documents and information required for identity verification and meeting legal and regulatory requirements.

Usage of Information

The personal data we collect may be used for the following purposes:

Processing transactions and managing gameplay activity.
Providing requested services, account management, and customer support.
Conducting verification checks and meeting compliance obligations, including KYC and responsible gambling requirements.
Sending promotional content only where consent is provided.
Meeting legal obligations, including anti-money laundering requirements.
Monitoring, preventing, and investigating fraudulent, prohibited, or illegal activity.
Conducting internal analysis and research to improve services, security, and user experience.

Marketing Communications

If consent is provided, we may send promotional communications about Luckymate88 Casino offers and services. Marketing preferences can be changed at any time through account settings (where available) or by contacting customer support. Opting out of marketing does not affect essential service messages related to account security or operations.

Disclosure of Information

We do not sell or rent personal data. Personal data may be shared only when necessary, including:

Within our group: to support efficient account operation and consistent service delivery.
With trusted partners: to process transactions and meet regulatory requirements.
With third-party providers: for services such as payment processing, identity verification, security monitoring, hosting, and technical support.

Any sharing is carried out under confidentiality and data-protection obligations designed to keep information secure and used only for legitimate purposes.

Data Security and Retention

Luckymate88 Casino uses appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. We retain personal data only as long as necessary to meet operational and regulatory requirements, including retention for a minimum of five years following account closure where required under anti-money laundering rules or similar legal obligations.

Cookies and Tracking

Luckymate88 Casino uses cookies and similar tracking technologies to support website functionality, analyse usage, improve performance, and enable marketing activities where permitted. Cookie settings can be managed through browser controls. Restricting cookies may reduce site functionality or affect certain features.

Your Rights and Contact Information

Depending on applicable data-protection laws, you may have rights to access, correct, or request deletion of personal data, and to object to certain processing activities such as marketing. Where GDPR applies, you may also have the right to raise a complaint with the appropriate supervisory authority.

For privacy-related requests or concerns, you can contact our Data Protection Officer (DPO) via email using the contact details provided on the Luckymate88 Casino website. We may request verification to protect your account and ensure requests are handled securely.